The Challenge: An Auckland-based accounting firm focused on property and commercial structuring had a large BAS compliance base servicing 6000+ tax entities per annum. They battled with the training and HR involved with the middle-to-low side of their practice, experiencing high turnover of graduates, quality control issues and constant deadline pressure. The firm wanted to move to a more efficient business model, with a leaner team of only senior qualified staff.
The Solution: By outsourcing the beginning and middle of the compilation process to Connect Outsourcing, the firm has shed more than 20 junior to intermediate accountants. Since the switch to compliance partnering, they have found more time to concentrate on clients’ needs and adding value.
“It is not so much a cost advantage we have sought, but rather a change in culture in the practice that comes from having only senior qualified staff working with management and clients. by employing just the senior experienced people and outsourcing the junior and intermediate work, a more productive culture has emerged.”
Accounting Firm, New Market, Auckland
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